Outcomes, not deliverables.

// problemPublic works was tracking work orders on paper carbon-copy forms. PMs were missed, asset history was unrecoverable, and the annual state inspection was a fire drill.

// approachDeployed MaintIQ across five facilities in four weeks. Migrated 1,200 historical work orders, digitized 60 SOPs, and trained crew leads on mobile entry.

// outcomeInspection prep dropped from two weeks to an afternoon. PM compliance rose from 61% to 94% in the first quarter.

// problemAverage Google rating was stuck at 4.1 because frustrated diners posted publicly while happy diners said nothing. Manual review-asking did not scale across 6 locations.

// approachRolled out Route My Reviews to every location with custom SMS templates per concept. Negative sentiment routed privately to the GM before going public.

// outcomePublic 5-star reviews climbed 280% in 90 days. Average rating moved from 4.1 to 4.7. One location went from 4.0 to 4.8.

// problemLegacy WordPress site, 6-second load times, no structured data, invisible in AI search. Sales team could not point prospects to a credible web presence.

// approachRebuilt on our edge-rendered stack with full JSON-LD, GEO-optimized copy, and managed hosting. Migrated 40+ pages without breaking inbound links.

// outcomeLighthouse 100/100/100/100. Organic leads up 3.2x in six months. Now cited by name in Perplexity for three category queries.